For orders from the Netherlands, Belgium and Germany, returns are free. International return costs are at your own expense. 

•  Visit https://fabiennechapot.com/en/request-return
• To access, please fill in your order number and email address.
• Add the number of items you wish to return and the reason why.
• Choose your preferred shipping method (you can pay for the return label at the end if you are shipping international)
• After registering your return, you will receive your return label or barcode in the mail and you can drop off your return package at a parcel point of your chosen carrier. Keep your shipping evidence well!

Have you chosen to return to the boutiques? This is possible in our boutiques in Amsterdam, Haarlem, Rotterdam, Maastricht, Den Bosch, Breda and Mall of the Netherlands. 

Do you no longer have your order number? You can find this in the order confirmation, the shipping confirmation or request it via info@fabiennechapot.com. 

-Visit http://fabiennechapot.com/archive-return

- To access, please fill in your order number and email address.

- Add the number of items you wish to return and the reason why.

- Choose your preferred shipping method.

- After registering your return, you will receive your return label or barcode in the mail and you can drop off your return package at a parcel point of your chosen carrier. Keep your shipping evidence well!

- Please note Archive Sale orders can not be returned in our boutiques or outlet stores.

Our motto is: "You wear it, you buy it". Clothing and shoes may of course be tried on. We do not accept returns on items that have been worn, damaged by incorrect use or items that are returned more than 30 days after receipt.  

Make sure you return all parts of your order, including packing list, attached labels and dustbag if applicable.

Online orders can also be returned in one of our boutiques in Amsterdam, Haarlem, Den Bosch, Breda, Rotterdam, Maastricht and Westfield Mall of the Netherlands. Returns in our boutique outlets in Roosendaal, Roermond and Batavia Stad are not possible. 

Please note Archive Sale orders can not be returned in our boutiques. To return Archive Sale orders please visit:http://fabiennechapot.com/archive-return

When we have received and processed your return, you will receive a confirmation e-mail. Once we have processed your return, you will receive a refund using the payment method you previously used. Refunds may take 1-5 working days.

We work with an online returns portal. You can register your return viahttps://fabiennechapot.com/en/request-returnAfter registering your return, you will receive a return label in the mail.

Once we have processed your return, you will be refunded via the payment method you used previously. Refunds may take between 1-5 working days.Are you returning a complete order? Then the shipping costs of the order will also be refunded (if applicable). This only applies to standard shipping, any additional costs for evening delivery will not be refunded. 

We are sorry to hear that you received a damaged item. This is obviously not the quality we want to deliver. We would like to ask you to return this item and to indicate in the return reason that the item is damaged. Unfortunately, an exchange is not possible. We would therefore ask you to place a new order.

Because the item was purchased in the boutique, we do not have access to your payment details, so unfortunately your items cannot be returned online. We would like to ask you to return the items in one of our boutiques.