Shipping & Returns

Waiting for your package to arrive has got to be one of the most exciting feelings - at least, we think so! Here’s how we make the process as smooth as possible.

Free shipping

Spend over €100 in our webshop and you’ll get free shipping to selected countries (NL, BE, and DE). Didn’t quite fill your basket? Please see the table below for the latest shipping fees.

Delivery within the Netherlands

Order before 22.00 on business days for next-day delivery to your doorstep, orders placed after 22.00 will be delivered within 1-2 working days by PostNL. Once the order is dispatched from the Fabienne Chapot warehouse, you’ll receive an e-mail with tracking information. If you’re not home, the courier will leave instructions on how to pick up your package at the nearest post office.

International delivery

Below is an overview of our international shipping rates and estimated delivery times. We work with PostNL, UPS, DPD and DHL.

  • Shipping costs and delivery times
  • Deliveries
  • Returns

Shipping costs and delivery times

The Netherlands

The Netherlands (1 working day) - €4.95 Free shipping >€100

Belgium

Belgium (1 working day) - €4.95 Free shipping >€100

Germany

Germany (1-2 working days) - €4.95 Free shipping >€100

United Kingdom 

United Kingdom (1 week) - €9.95

Since 01-01-2021 all shipments coming from outside the United Kingdom need to pay import duties to import the goods into the UK, because the United Kingdom left the European Union.

You as a customer are responsible for paying these customs fees. The carriers will charge these costs at your door. Thank you for your understanding!

Ireland

Ireland (3-5 working days) - €24.95

France

France (3-5 working days) - €9.95

Norway

Norway (3-5 working days) - €19, 95

Sweden

Sweden (3-5 working days) - €19.95

Austria

Austria (3-5 working days) - €9.95

Switzerland

Switzerland (3-5 working days) - €11.95

Other countries in Europe

Other countries in Europe (5-7 working days) - €24.95

Russia

Russia (5-7 working days) - €39.95

North America

North America (1 week) - €39.95

Middle East

Middle East (1 week) - €49.95

Africa, Asia, South America & Oceania

Africa, Asia, South America & Oceania (7-12 working days) - €49.95

Deliveries

Incomplete deliveries

We always try our best to deliver your order in full and on time. If something is missing or something else is wrong with your order, please contact us by e-mail within 7 days after delivery. Send your e-mail to info@fabiennechapot.com with the following information:

1. Your order number or a copy of your proof of purchase
2. A brief explanation of the missing/defective product 
3. A photo which clearly shows the problem 

Returns

What is the return policy?

Received your order but not quite what you expected? Items may be returned within 30 days of the shipping date if unworn and with labels attached. For orders from the Netherlands and Belgium we charge a standard return fee of €1.99 + €1,- for each item returned. For Germany, returns are free. Please note: International return costs are at your own expense.

How do I register my return?

For orders from the Netherlands, Belgium return costs are €1.99 + €1,- for each item returned. Returns for Germany are free. International return costs are at your own expense. 

1. Visit https://fabiennechapot.com/en/request-return
2. To access, please fill in your order number and email address.
3. Add the number of items you wish to return and the reason why.
4. Choose your preferred shipping method (you can pay for the return label at the end if you are shipping international)
5. After registering your return, you will receive your return label or barcode in the mail and you can drop off your return package at a parcel point of your chosen carrier. Keep your shipping evidence well!

Have you chosen to return to the boutiques? This is possible in our boutiques in Amsterdam, Haarlem, Rotterdam, Maastricht, Den Bosch, Breda and Mall of the Netherlands. 

Do you no longer have your order number? You can find this in the order confirmation, the shipping confirmation or request it via info@fabiennechapot.com. 

When can I return something?

Our motto is: "You wear it, you buy it". Clothing and shoes may of course be tried on. We do not accept returns on items that have been worn, damaged by incorrect use or items that are returned more than 30 days after receipt.

Make sure you return all parts of your order, attached labels and dust bag if applicable.

What are the return costs?

For orders from the Netherlands, Belgium return costs are a standard fee of €1.99 + €1,- for each item returned. Returns for Germany are free. International return costs are at your own expense.

Is it possible to return an item in one of our boutiques?

Online orders can also be returned in one of our boutiques in Amsterdam, Haarlem, Den Bosch, Breda, Rotterdam, Maastricht and Westfield Mall of the Netherlands. Returns in our boutique outlets in Roosendaal, Roermond and Batavia Stad are not possible.

Please note Archive Sale orders can not be returned in our boutiques. To return Archive Sale orders please click here.

Have you received my return?

When we have received and processed your return, you will receive a confirmation e-mail. Once we have processed your return, you will receive a refund using the payment method you previously used. Refunds may take 1-5 working days.

I didn't receive a return label

We work with an online returns portal. You can register your return here. After registering your return, you will receive a return label in the mail.

How long does the refund take?

Once we have processed your return, you will be refunded via the payment method you used previously. Refunds may take between 1-5 working days.

Are you returning a complete order? Then the shipping costs of the order will also be refunded (if applicable). This only applies to standard shipping, any additional costs for evening delivery will not be refunded. 

I have received a damaged item

We are sorry to hear that you received a damaged item. This is obviously not the quality we want to deliver. We would like to ask you to return this item and to indicate in the return reason that the item is damaged. Unfortunately, an exchange is not possible. We would therefore ask you to place a new order.

Can I return a boutique purchase online?

Because the item was purchased in the boutique, we do not have access to your payment details, so unfortunately your items cannot be returned online. We would like to ask you to return the items in one of our boutiques.